LockMax Support
Need help with LockMax? Reach out anytime.
Contact
Email: ptashym@gmail.com
Typical response time: within 1-3 business days.
What to Include in Your Message
- Your device model and iOS version.
- A short description of the issue.
- Steps to reproduce (if possible).
- Screenshots or screen recordings (optional but helpful).
Common Topics
- Screen Time / Family Controls setup and permissions.
- Camera-based workout detection behavior.
- Step tracking and HealthKit permission questions.
- Coins, time balance, and unlock flow questions.
- Subscription and billing support.
Account and Data Requests
For account deletion or data-related requests, email us at ptashym@gmail.com from your account email when possible.